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Privacy Policy

Effective Date: 5 March 2026
 

At Tennis Hero, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (www.tennis-hero.com) and mobile application (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of your information as described in this Privacy Policy.

1. Data Controller

  • Tennis Hero is the data controller responsible for your personal information:

  • Tennis HERO LTD - 20-22 Wenlock Road, London, England, N1 7GU
    info@tennis-hero.com

2. Personal Data We Collect

  • We collect information you provide to us voluntarily when using the Platform, including:

  • Account information: name, email address, date of birth, phone number.

  • Profile information: tennis level, clubs, leagues, and tournaments you participate in.

  • Payment details: when you pay for league fees or subscriptions (processed securely by third-party payment providers).

  • Usage data: information on how you interact with the Platform (pages visited, matches scheduled, messages sent).

  • Content you submit: photos, videos, or comments shared on the Platform.

3. How We Use Your Data

  • We use your personal data to:

  • Provide and improve the Platform and its services.

  • Manage accounts, registrations, and match participation.

  • Communicate important updates, results, and notifications.

  • Process payments securely.

  • Prevent fraud or misuse of the Platform.

  • Comply with legal obligations.

4. Legal Basis for Processing

  • Under the GDPR, we rely on the following legal bases for processing your data:

    • Your consent (e.g., accepting cookies or submitting content).

    • Contractual necessity (e.g., managing league participation or payments).

    • Legitimate interests (e.g., improving the Platform, security, or fraud prevention).

    • Legal obligations (e.g., accounting, tax, or regulatory requirements).

5. Sharing Your Data

  • We do not sell your personal data. We may share your information with:

  • Service providers (e.g., payment processors, IT hosting providers) to operate the Platform.

  • Sports clubs or tournament organizers, only for match participation purposes.

  • Legal authorities, if required by law or to protect our rights.

6. International Data Transfers

  • Your data may be stored or processed outside Ireland or the EU. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide the Platform services.

  • Comply with legal obligations.

  • Resolve disputes or enforce our Terms and Conditions.
    When no longer needed, your data will be securely deleted or anonymized.

8. Your Rights

  • Under GDPR, you have the right to:

  • Access and receive a copy of your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing of your data.

  • Withdraw consent at any time (without affecting processing before withdrawal).

  • Lodge a complaint with the Data Protection Commission in Ireland if you believe your rights are violated.

  • To exercise these rights, contact: info@tennis-hero.com.

9. Security of Your Data

  • We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve your experience on the Platform.

  • Analyze traffic and usage patterns.

  • Deliver relevant content or advertising (if applicable).

  • You can manage your cookie preferences via your browser settings.

11. Children’s Privacy

  • The Platform is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we discover we have, we will delete it immediately.

12. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on the Platform with the effective date updated. Continued use of the Platform constitutes acceptance of the updated policy.

13. Contact

For questions or concerns about this Privacy Policy or how your data is handled, contact:
Enrico Francescoli – Tennis Hero Ltd

info@tennis-hero.com

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